Contact Information & Student Advising Services

In case of an emergency, please write to 

For answers to many commonly asked questions, please refer to the following resources:


Here is a short video tutorial on how to best use our many advising options: Video Link

Business Hours: Mondays, Tuesdays, Thursdays, and Fridays from 8:30am - 5pm (closed on Wednesdays for processing and team meetings)

The ISSS staff is available to answer any questions, and/or to connect students with appropriate resources around the community. We also partner with university faculty and staff to best serve our international student population. International student advisers advise international students on immigration, personal, social, and cultural matters during their time here at Rutgers.

UPDATED PROCESSING TIME: Please note that ISSS is preparing to welcome both new and continuing students for the spring semester, and response/processing times may be delayed. Requests will be processed within approximately 7 business days. We appreciate your patience during this very busy time for our office.

  •  Remote Quick Question Advising  

    • Good for: very quick questions. For example, "how do I apply for a social security number?"
    • QQA is limited to 10 minutes or less in order for our staff to help as many students as possible who may have simple questions they want addressed quickly. For longer questions, please schedule an appointment with an International Student Adviser.
    • QQA is hosted via Zoom. You do not need to schedule a time; you can join during the offered times and a staff member will assist you as soon as possible. 
      • If you are unable to join the meeting, it is either because it is outside of our QQA hours or the QQA session has been closed because the scheduled time is almost finished and there is already a queue of students waiting.
    • The password to join is ISSSQQA

Remote QQA button

  • Remote Advising Appointments

    • Good for: longer topics.
    • Note that appointment availability is displayed up to 14 days in advance and no less than 12 hours from the time of booking. If you do not see any available appointments, please check again on the following day for new availability.
    • Please be mindful of the scheduled time and duration of your appointment. In order for ISSS to be able to support all students, advising appointments must be kept within the scheduled time. If you find yourself with additional questions remaining at the end of your scheduled time, we welcome you to schedule another appointment or continue to communicate with our advisors by email ( 

Remote Appointment

  • In-Person Advising Appointments

    • We are available in-person by appointment only to ensure the safety of our students and staff. All of our advising services are available remotely using the options above. If you would like to schedule an in-person advising appointment, please use the button below.
    • When arriving at our 180CA office, please remember to bring and wear a mask.
    • Review the COVID-19 information for students/parents, including the mandatory My Campus Pass app which should be used when traveling to campus or entering a Rutgers building.
    • Appointment availability is displayed up to 14 days in advance and no less than 24 hours from the time of booking. If you do not see any available appointments, please check again on the following day for new availability.

In-Person Appointment

Feel free to contact us via email for all other questions!

Email NBEmail RBHS




Contact Information & Additional Services

Off-Campus Employment Chat Sessions +

ISSS hosts chat sessions on CPT and OPT via Zoom. This is an opportunity for students to drop in and discuss their CPT/OPT questions with an International Student Adviser (ISA), as well as connect with other students who are also interested in off-campus employment. Below are the scheduled chat sessions with direct links to the Zoom room. 

RBHS Newark Students, Faculty, and Scholars +

Walk-in Advising is suspended due to COVID-19, but we are happy to offer the same excellent advisement remotely! Please see instructions at the top of this page. RBHS Students may email us at or call us at 973-972-6138. RBHS Faculty & Scholars can access more information using this separate page.

Short-term Non-degree Students and Sponsored Students with Carissa McCarthy (Advisor) +

Remote advising is offered by appointment only. Please contact Carissa at

Insurance Related Questions with Eirinn Jones (Insurance Coordinator) +

Remote advising appointments for insurance-related questions can be requested by clicking here. For insurance-related questions, you may contact Eirinn Jones at 

For Academic Schools & Departments +

Our international student advisers also serve as liaisons to schools and academic departments at Rutgers. They are the point of contact within our office for university faculty and staff working with international students. Rutgers faculty and staff can refer to our international student services liaison assigned to your school or department.

Video Tutorial on Advising Options

ISSS Staff answering questions