International Parent and Family FAQ


1. How do I make international payments for my student’s term bill?
Your student can access their student account online at studentabc.rutgers.edu. For international payments, Rutgers has partnered with FlyWire for making payments from international banking institutions easier. For details and instructions, please visit the International Payments website.
 

2. What is FERPA?
The Family Educational Rights and Privacy Act (FERPA) is a U.S. federal law that ensures that after a student turns 18, their educational records remain private and cannot be shared with anyone without written consent. Under FERPA, Rutgers cannot share with you or any family member information about your student without their consent. Students can fill out a FERPA consent form at compliance.rutgers.edu/ferpa, which allows but does not compel the university to communicate with you about your student’s records.

The best way to know how your student is doing is to talk to them. Keep in touch with them and ask them about their classes, life in the U.S., etc. If you have an emergency or other threatening concern about your student, do not hesitate to contact the Dean of Students Office.  
 

3. How does my student get a social security number?
Social Security numbers (SSN) are assigned to those who are authorized to work in the U.S. for the purpose of reporting wages to the government and to determine eligibility for Social Security benefits. If your student obtains a job on-campus, they would then be eligible to apply for an SSN. Students must first attend an On-Campus Employment workshop for information about regulations of on-campus employment as well as SSN and taxes.
 

4. How does my student obtain health insurance?
Medical care in the United States is expensive. All international students at Rutgers are required to have at least a minimum level of health insurance coverage. The University’s Student Health Insurance Plan Premium is automatically added to a student’s term bill each semester and must be waived if a student has comparable coverage. We encourage that students use the University Health Insurance Plan during their first year, and can opt for alternate coverage after they are more familiar with the healthcare and insurance system in the U.S.

For more on health insurance requirements, costs, and waivers, please our Health Insurance page.
 

5. What should my student do if they get sick while on campus?
If a student is not feeling well and needs to visit a doctor, they can make an appointment at an on-campus health center. Appointments are usually available within 24 hours by calling 732-932-7402. For any urgent medical emergency that cannot wait, student should go to the emergency room of a local hospital. 
 

6. I am concerned about my student’s safety while at the university. What advice can I give my student regarding staying safe on campus?
Rutgers University has a police department that operates 24 hours a day, 365 days a year, and officers continually patrol the campus. Students can take precaution by remaining aware of their surroundings at all times, safeguarding their valuable items and traveling in groups. Family members can also sign up to receive emergency alerts about the Rutgers campus and the New Brunswick area via nixle.com.
 

7. How can my student improve English skills?
Encourage your student to sign up for a writing tutor at the beginning of the semester to help them with their English composition courses. To improve verbal and conversational English skills, the International Friendship Program sets up conversation partners between an international student and a domestic student for language and cultural exchange.

In addition, encourage your student to get involved with student organizations and interact with domestic students in class and in their residence halls.